Terms & Conditions
These terms govern use of the website, memberships, bookings, venue access, events, payments and acceptable conduct. Effective date: 5 August 2026.
1. Acceptance of these Terms
These Terms & Conditions govern access to this website and the services made available by Hellspinbonus Meridian Studio Pty Ltd. By using the website, submitting a form, purchasing a membership, booking a facility or attending an event, you agree to the terms that apply to that activity.
If you do not agree, do not use the affected service. Additional written booking, membership, event or venue rules may apply and form part of the agreement where clearly disclosed.
2. Operator details
The operator is Hellspinbonus Meridian Studio Pty Ltd, with its principal address at 17 Marr Street, Dandenong VIC 3175, Australia. The business identifiers displayed in the footer form part of these operator details.
Questions about these Terms should be directed through the Contact & FAQ page.
3. Eligibility and accounts
You must provide accurate information and have legal capacity to enter the relevant agreement. A parent or guardian must approve transactions or contractual commitments for a minor where required by law. We may request reasonable proof of identity, age, student status or authority before providing a restricted service or discount.
You are responsible for protecting any booking reference, access credential or account information supplied to you and for promptly reporting suspected misuse.
4. Bookings, memberships and availability
Bookings and memberships are subject to availability, published inclusions, capacity, safety requirements and any stated eligibility conditions. A request is not confirmed until we issue confirmation or accept payment where payment is required.
We may make reasonable substitutions to equipment, room allocation, schedules or event formats when necessary for safety, maintenance or operational continuity, while seeking to provide a substantially equivalent service.
5. Prices, payments and consumer guarantees
Prices, taxes, fees, renewal terms and payment timing must be disclosed before purchase. You authorise the selected payment method for the amount shown. Failed or reversed payments may result in suspension of the related booking or membership after reasonable notice.
Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including consumer guarantees under the Australian Consumer Law. Any limitation in these Terms applies only to the maximum extent permitted by law.
6. Cancellations, refunds and changes
Cancellation and refund eligibility depends on the product, notice period, event costs and any disclosed booking conditions. Where a service has a major failure or another statutory remedy applies, your rights under consumer law are not limited by a discretionary policy.
If we cancel a paid service and cannot provide a reasonable alternative, we will provide the remedy required by applicable law and the relevant booking terms.
7. Acceptable website use
You must not interfere with website security, attempt unauthorised access, introduce malicious code, scrape or reproduce substantial content without permission, impersonate another person, submit unlawful material, or use the website in a way that disrupts other users.
We may block or limit access where reasonably necessary to protect systems, users, legal rights or service integrity.
8. Venue rules and safety
Visitors must follow staff directions, posted safety instructions, equipment rules, age restrictions, respectful conduct standards and emergency procedures. Harassment, threats, violence, deliberate damage, cheating in organised competitions, illegal activity and unsafe behaviour are prohibited.
Food, drinks, personal equipment, recording, spectators and guest access may be restricted in designated zones. We may refuse entry or require a person to leave when reasonably necessary for safety, legal compliance or the rights of others. Any action will be proportionate and subject to non-excludable legal rights.
9. Equipment and personal property
Use venue equipment only as instructed. Report damage or faults promptly and do not attempt unauthorised repairs or configuration changes. You may be responsible for loss caused by intentional misconduct, fraud or negligent misuse to the extent permitted by law.
You remain responsible for personal property brought to the venue. We are not liable for loss that is not caused by our failure to exercise legally required care, and any statutory rights remain unaffected.
10. Events, competitions and media
Event formats, eligibility, scoring, prizes and conduct standards may be governed by event-specific rules. Organisers may make reasonable decisions needed to preserve fairness, safety and continuity.
Photography or recording for promotional purposes will be handled with appropriate notice and permissions. Tell staff if you have a legitimate privacy or safety concern, and we will consider reasonable accommodations.
11. Intellectual property
Website design, text, graphics, branding and original materials are owned by or licensed to us and are protected by applicable intellectual-property laws. You receive a limited, revocable, non-transferable right to use the website for personal or legitimate business inquiries.
Third-party game names, hardware names, logos and trademarks remain the property of their respective owners. Their appearance does not imply endorsement unless expressly stated.
12. Third-party services
Production services may rely on payment, booking or communication providers governed by their own terms. We are responsible for selecting providers with reasonable care but do not control independent third-party platforms.
This local website build contains no externally loaded scripts, styles, images, fonts or map embeds.
13. Liability
To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable, or for loss caused by events beyond reasonable control. This does not exclude liability that cannot lawfully be excluded, including liability for personal injury caused by negligence where exclusion is prohibited.
Where the law permits a remedy to be limited, the remedy may be limited to re-supplying the service or paying the reasonable cost of re-supply, as appropriate in the circumstances.
14. Responsibility for misuse
You are responsible for loss directly caused by your unlawful use, fraud, intentional misconduct or material breach of these Terms. Any indemnity is limited to loss that is reasonably attributable to that conduct and does not apply to the extent we caused or contributed to the loss.
We will take reasonable steps to mitigate recoverable loss.
15. Privacy
Personal information is handled under the Privacy Policy and Cookie Policy. Those documents explain collection, legal bases, storage, disclosures, rights and browser technologies.
By submitting personal information, you confirm that the information is accurate and that you are authorised to provide information about another person where applicable.
16. Suspension and termination
We may suspend or terminate access, memberships or bookings for material breach, non-payment, safety concerns, fraud, unlawful conduct or serious disruption, after notice where reasonable. Immediate action may be taken where delay would create material risk.
Termination does not affect accrued rights, payment obligations or provisions that are intended to survive.
17. Governing law and disputes
These Terms are governed by the laws of Victoria, Australia, subject to mandatory laws that apply to you. The parties should first attempt to resolve disputes through good-faith communication.
Nothing prevents either party from seeking urgent relief or using a regulator, tribunal, court or external dispute-resolution process available under applicable law.
18. Changes and severability
We may update these Terms for operational, legal or security reasons. Changes apply prospectively from the date published unless law requires otherwise. Material changes to an ongoing paid service will be communicated as required.
If a provision is invalid or unenforceable, it is read down or severed to the minimum extent necessary, and the remaining provisions continue. These Terms are effective from 5 August 2026.